PRIVACY POLICY

Last Updated: September 5, 2026

Roots Contracting LLC (“Roots Contracting,” “Roots,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

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This Privacy Policy describes how we collect, use, disclose, and otherwise process information when you visit rootscontracting.com (the “Website”), contact us, request information, schedule or inquire about a discovery call, request an estimate, inquire about our services, or otherwise interact with Roots Contracting.

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1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us as well as certain information automatically when you use the Website.

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1.1 Information You Provide

Depending on how you interact with us, we may collect information such as:

• Name;

• Email address;

• Telephone number;

• Property or project information;

• Information about your home, radon concerns, remodeling needs, or requested services;

• Information submitted through contact, inquiry, or scheduling forms;

• Billing, transaction, or payment-related information, where applicable;

• Communications you send to us; and

• Other information you voluntarily provide.

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Please do not submit highly sensitive information, such as Social Security numbers, financial account credentials, or other information that is not reasonably necessary for your inquiry, through general Website forms.

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2. INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies.

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This information may include:

• Internet Protocol (IP) address;

• Browser type;

• Device type;

• Operating system;

• Approximate geographic location;

• Referring and exit pages;

• Pages viewed;

• Date and time of visits;

• Website interactions; and

• Other usage and diagnostic information.

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3. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you submit a form, contact us, request information, schedule or inquire about a discovery call, request an estimate, or otherwise communicate with us;

• Automatically through the Website, cookies, analytics technologies, and server logs;

• Through service providers used to operate the Website or our business; and

• From other sources where permitted by applicable law.

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4. HOW WE USE INFORMATION

We may use information we collect to:

• Respond to inquiries and communications;

• Schedule discovery calls, consultations, estimates, or other appointments;

• Evaluate potential projects and service requests;

• Provide requested contracting, radon, remodeling, or related services;

• Prepare estimates, proposals, invoices, or other project documentation;

• Communicate regarding current or potential projects;

• Process transactions or facilitate financing where applicable;

• Provide customer service and project support;

• Operate, maintain, secure, and improve the Website;

• Understand Website traffic and usage;

• Maintain appropriate business and transaction records;

• Prevent fraud, misuse, or security incidents;

• Comply with applicable legal or regulatory requirements; and

• Protect the rights, property, and safety of Roots Contracting, our customers, Website visitors, and others.

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5. PROJECT INQUIRIES AND ESTIMATES

The Website allows prospective customers to contact Roots Contracting regarding home projects, radon concerns, and other services. The current discovery-call form asks visitors to provide contact information and information about their home, project, or radon concerns.

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Information submitted through these forms may be used to contact you, better understand your needs, determine whether Roots Contracting may be able to assist you, schedule a conversation or visit, and prepare for potential services.

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Submitting an inquiry through the Website does not by itself create a contractor-client relationship or obligate Roots Contracting to accept a project.

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6. FINANCING

Roots Contracting may make third-party financing options available for qualifying projects. The Website currently states that multiple financing options are available.

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If you choose to apply for or use financing, you may be directed to or interact with a third-party financing provider. Information submitted directly to a financing provider is governed by that provider's privacy practices and terms.

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Roots Contracting may receive information relating to the status or administration of financing where appropriate, but independent financing providers are responsible for their own collection and processing of information.

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7. PAYMENTS, INVOICING, AND BUSINESS SYSTEMS

Roots Contracting may use third-party providers to support invoicing, accounting, payment processing, customer communications, scheduling, project management, or other business operations.

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When you make a payment or interact with one of these services, information may be processed by the applicable service provider.

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Roots Contracting may receive and maintain transaction information reasonably necessary for accounting, project administration, customer service, recordkeeping, and legal purposes.

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We do not need to name Nick's invoicing software here, so you're covered even though we don't know what he uses.

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8. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies to operate the Website, maintain security, remember preferences, understand Website usage, and improve Website performance.

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Our Website is hosted through Wix, which may use cookies and similar technologies in connection with Website functionality, security, and performance.

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We may also use analytics and other technologies to understand how visitors interact with the Website.

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Where applicable, visitors may be provided with options to manage certain non-essential cookies through Website consent tools or browser settings.

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9. ANALYTICS

We may use Wix analytics, Google Analytics, or similar analytics services to better understand Website traffic, performance, and visitor interactions.

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These technologies may collect information such as browser and device information, approximate location, Website interactions, referring pages, and other usage information.

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We use this information to understand how visitors find and use the Website and to improve Website performance, content, and user experience.

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10. SEARCH ENGINES AND ONLINE BUSINESS PROFILES

Information that Roots Contracting intentionally makes public, such as its business name, contact information, service descriptions, service areas, reviews, photographs, and Website content, may appear through search engines, online directories, mapping services, business profiles, social media platforms, and similar third-party services.

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Those third-party services operate under their own privacy policies and terms.

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This is where I accounted for the Google Business Profile/search ecosystem. We don't need a weird special AI section just because customers are finding Roots through ChatGPT or other AI tools.

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11. MARKETING AND COMMUNICATIONS

We may use contact information you provide to respond to your inquiries, communicate regarding requested services or projects, and send other business-related communications.

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Where permitted by law and appropriate, we may also send promotional or marketing communications.

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You may request to stop receiving promotional email communications by following any unsubscribe instructions provided or contacting us directly.

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Service-related or transactional communications may still be sent where necessary to administer an inquiry, project, payment, or existing business relationship.

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12. HOW WE SHARE INFORMATION

We may disclose information to third parties when reasonably necessary to operate our business, provide services, or maintain the Website.

 

These parties may include:

• Website hosting and technology providers;

• Analytics providers;

• Payment processors;

• Invoicing and accounting providers;

• Financing providers;

• Scheduling or customer-management providers;

• Project-management providers;

• Contractors, subcontractors, suppliers, or service providers involved in a project;

• Professional advisors; and

• Other vendors that assist with our business operations.

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We may also disclose information where required or permitted by law, to respond to lawful requests, protect legal rights, prevent fraud or misuse, enforce applicable agreements, or protect the safety of individuals.

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We do not intend to sell personal information collected through the Website for monetary consideration.

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13. CONTRACTORS, SUBCONTRACTORS, AND PROJECT PROVIDERS

Certain projects may involve subcontractors, suppliers, tradespeople, inspectors, consultants, or other service providers.

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Where reasonably necessary to evaluate, coordinate, schedule, or complete a project, Roots Contracting may share relevant project or contact information with parties involved in providing or supporting the requested services.

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We limit such sharing to information reasonably relevant to the applicable business or project purpose.

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14. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites or services, including financing providers, social media platforms, mapping services, business profiles, or other external resources.

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Roots Contracting does not control independent third-party websites and is not responsible for their privacy, security, content, or practices.

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When you interact directly with a third party, information you provide may be governed by that party's own privacy policy and terms.

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15. PHOTOGRAPHS, PROJECTS, AND TESTIMONIALS

The Website may display photographs of completed projects, customer testimonials, reviews, or other materials relating to Roots Contracting's work. The current Website includes a project gallery and customer testimonials.

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Where appropriate, Roots Contracting seeks to use customer or project materials in accordance with applicable permissions and legal requirements.

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If you have a concern regarding a photograph, testimonial, or other content appearing on the Website, you may contact us using the information below.

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16. DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer projects and business operations, maintain transaction and project records, comply with legal or regulatory requirements, resolve disputes, enforce agreements, or protect legitimate business interests.

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Retention periods may vary depending on the type of information and the purpose for which it was collected.

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17. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

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However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

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18. YOUR PRIVACY CHOICES

Depending on applicable law and the nature of the information involved, you may have certain choices regarding your personal information.

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You may:

• Contact us regarding personal information you have submitted;

• Request correction or deletion of certain information where appropriate and legally permitted;

• Manage available cookie preferences;

• Adjust cookie settings through your browser; and

• Opt out of promotional email communications where applicable.

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We may retain certain information where necessary for project records, accounting, legal compliance, dispute resolution, warranties, or other legitimate business purposes.

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19. CHILDREN'S PRIVACY

The Website and Roots Contracting's services are intended for adults and are not directed to children under 13.

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We do not knowingly seek to collect personal information directly from children under 13 through the Website.

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If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it as required by applicable law.

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20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to the Website, our services, technologies, business practices, or applicable requirements.

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When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

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21. CONTACT US

If you have questions about this Privacy Policy or our Website privacy practices, please contact:

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Roots Contracting LLC
4017 Thistlewood Dr.
Grove City, Ohio 43123
Email: ndye@rootscontracting.com
Phone: (614) 800-9681
Website: rootscontracting.com